Christelle Baranda · @sherville7
15th Jul 2015 from TwitLonger
BPI LKG Tower
@TalktoBPI
RANT: I shop online a LOT (local) but I don't have a credit card or paypal so I always use bank deposit as a payment method. Usually, BPI is the only option I have and as you know, BPI has long queues. Anyways, to save time I usually pay all my dues in one BPI visit (5-6 cash deposit). My transactions are not big amounts (500-3000).
I went to BPI LKG Tower at Makati yesteray because it's near the place where I had lunch. I had 4 transactions that day. The teller at the Preferred Clients booth (counter 1 - because the other machine that generates the number queue was having issues, no choice but to use the Preferred one as instructed by the guard) asked me for the total amount. Usually, the teller would add all my transactions herself and then let me know the total amount I have to pay. So I told her I'm not sure. I can use a calculator to add it all up but she could have done it herself. I just found it weird that she had to ask me for the total amount. If I told her the total is 3,500 when it was really 3,800 does that mean that she would just accept that and not calculate it herself? She kinda looked annoyed that I couldn't give her the total amount right away.
She then proceeded to tell me that I am allowed only 3 transactions. If there are more than 3, there's a charge daw of 500php. This is the first time I heard of this. Usually, other branches would have a Bulk counter or you can use other counters like for Corporate if you have a lot of transactions (only it's not automated so you have to fill up slips manually). She said that she will allow my transactions this time as a favor since I didn't know so I don't have to pay the 500.00. Even if there was a limit, I don't think 500.00php is a justifiable amount. It's too excessive in my opinion and there are no signs anywhere to advise the clients that there is a limit to the number of transactions you could do with them.
Then, she went on to print the deposit slips. Usually, before they do this the tellers would enumerate my transactions to confirm the amount to be deposited as well as the account name. This way, you can be sure that there are no typo on the account numbers and you are depositing to the right people. What if I made a mistake with the account number and she deposited it somewhere else? As I watch her printing the slips I asked her if she will not verify the account names first. Her reply was "Check nyo na lang po dun sa slip." -_-